FAQs

Frequently Asked Questions:

How do I attach the mezuzah case to my doorpost?

All of the mezuzah cases I make come with mounting tape attached to the back of the mezuzah case. First, you have to make sure that the area you will be applying the mezuzah case is clean, dry and smooth. You can use alcohol to clean and prepare the area. Next peel the back the protective liner and apply the mezuzah case to the desired area. 

Can I place the mezuzah case outside?

Placing wooden mezuzah cases outdoors is not recommended. Changing temperatures and weather cause the lacquer or oil to wear away. If you are looking for a mezuzah case to place outside I can finish certain woods in a different finish that provides better protection from the weather.   

I am looking for a custom mezuzah case/item. How can I order one from you?

Click here to contact me or email me directly at alex@alephaleph.com. Please try to be as descriptive as possible and I will contact you letting you know the price and time it will take to complete your order. Certain item might require a down payment for material before work can begin. Examples of some of the custom work done can be found here.

Where can I find more information about your products?

You can find more information on the products by clicking here.

What is your Shipping Policy? How long until I receive my order?

In-stock items are shipped the following business day and may take up to 2-7 business days depending on the carrier. Most orders are shipped via USPS or UPS. It is recommended that orders over $50 (USPS) and $100 (UPS) be insured. Custom orders or items that are currently not in stock may take anywhere from 2-10 business days until it is ready to ship. Since all of the items available on this site are hand made, some items require more time to complete than others.

If you have a question about a particular item click here and submit the contact form or email me at alex@alephaleph.com. 

What is your Refund Policy?

The refund policy is available here.  

What Is your Privacy Policy?

The privacy policy is available here.

Terms of Service?

The terms of service are available here.